Online Store Terms and Conditions
City Cider OÜ, registry code 12748991 (VAT EE101820163), address Liivalao 22, Tallinn 11216 (hereinafter referred to as the “Service Provider”) and the customer placing an order in the MULL° online store and identifying themselves by entering their personal data in the order (hereinafter referred to as the “Service User”) have entered into this Online Store Terms of Use Agreement (hereinafter referred to as the “Terms of Use”).
1. ONLINE STORE
1.1 The MULL° online store (hereinafter the “online store”) is an internet store created by the Service Provider through which products are sold to the Service User.
1.2 MULL° is a registered trademark owned by the Service Provider.
2. GENERAL PROVISIONS
2.1 The parties shall regulate their mutual relations in accordance with the Law of Obligations Act and other laws and regulations of the Republic of Estonia, as well as the provisions agreed in the Online Store Terms of Use.
2.2 The Service Provider reserves the right to make changes to the online store services at any time.
2.3 The Service Provider has the right to unilaterally amend the terms of the user agreement without being obliged to notify the Service User in writing by e-mail.
3. PRODUCTS AND ORDERING
3.1 Products displayed in the online store are normally in stock. Availability may change due to technical issues in the warehouse or online store system.
3.2 If a product is out of stock and the order cannot be fulfilled, a store employee will contact the Service User and offer a new delivery time, replacement with a similar product of equivalent price and quality, or a refund. The refund will be processed immediately, but no later than 30 days after the order was placed.
3.3 Product images are for illustrative purposes only and may differ from the actual product. Product descriptions may not be exhaustive and may contain unintentional errors.
3.4 Products in the online store are sold to both natural and legal persons.
3.5 By entering the store, the Service User confirms they are at least 18 years old.
3.6 The Service User selects the desired products and is obliged to provide the required information for order fulfillment (surname, first name, contact phone number, contact email address, delivery address, postal code) and pay for the products either via advance invoice or credit card.
3.7 The Service User must provide accurate information necessary for order fulfillment. The Service Provider is not responsible for failure to fulfill an order or any resulting consequences caused by incorrect information provided by the Service User.
3.8 The sale is completed when the Service User has submitted an order via the online store and paid for it.
4. PRICES
4.1 All prices in the online store are in Euros and include VAT.
4.2 The Service Provider reserves the right to change the prices displayed in the online store at any time. If the prices are changed after the Service User has placed an order and paid, the Service Provider is obliged to deliver the products at the prices valid at the time of the order. The Service User has no right to demand compensation for price differences.
5. DELIVERY TIME AND CONDITIONS
5.1 The Service User may choose between multiple delivery options.
5.1.1 Goods are delivered within Estonia by courier or to a parcel machine.
5.1.2 Goods are delivered using the SmartPost parcel machine or courier service. Delivery to a parcel machine takes 2–5 business days.
5.2 If the Service User selects SmartPost courier delivery, the delivery time is 2–5 business days. All shipments are insured until handed over to the customer.
6. WITHDRAWAL FROM THE CONTRACT
6.1 If the Service User wishes to withdraw from the contract after placing an order but before the Service Provider fulfills it, they must notify the Service Provider as soon as possible in writing. The notice must be sent to info@mulldrinks.com, including the order number and the Service User’s contact details (first name, last name, order date, phone number).
6.2 If the withdrawal notice reaches the Service Provider after the contract has been fulfilled, withdrawal will follow the “Right of Return” section of the Terms of Use.
6.3 The Service Provider will refund the amount paid without delay, but no later than 14 days from receipt of the withdrawal notice.
6.4 Refunds will be made to the same bank account from which the payment was received.
7. RIGHT OF RETURN
7.1 Products purchased from the online store are subject to a 14-day return period.
7.2 Returned products must be undamaged, complete, in original packaging, and unused.
7.3 To return a product, a withdrawal notice must be sent to info@mulldrinks.com.
7.4 Upon withdrawal, the consumer must return the purchased item at their own cost immediately, but no later than 14 days after notifying the Service Provider. Products can be returned either to MULL° production facility at Liivalao 22, Tallinn, or via SmartPost parcel machine at Tondi Selver.
7.5 Refunds will be processed without delay, but no later than 14 days after receipt of the withdrawal notice.
7.6 Refunds will be made to the same bank account from which the payment was received.
7.7 If the returned product does not meet the conditions outlined in clauses 7.1–7.4, the refund will not be issued, and the returned product will be held by the Service Provider. Costs associated with storage or returning the product to the Service User are borne by the Service User.
8. PERSONAL DATA AND ITS USE
8.1 The Service User gives clear and informed consent for the Service Provider to process their personal data.
8.2 Personal data provided during order placement will be recorded in the customer register and used to provide sales services and deliver products to the Service User.
8.3 Secure SSL data transmission and MasterCard SecureCode and Verified by Visa security systems are used when requesting card details.
8.4 The Service Provider does not see the card details. Transactions are processed securely via Maksekeskus AS servers, where the cardholder enters and stores card information.
8.5 Personal data originates from registering orders in the online store.
8.6 Registered personal data includes order-related information such as name, address, contact details, delivery method, payment method, acceptance of Terms of Use, and any free-text notes entered via email.
8.7 Personal data required for delivery is shared with courier companies. Payment-related data is sent to the authorized processor, Maksekeskus AS.
8.8 Data protection is ensured with all legally required security measures.
8.9 The Service Provider shall not disclose personal data to unauthorized third parties.
8.10 The Service Provider reserves the right to share data with parties legally entitled to receive it, or to protect life, health, or freedom of the Service User or another person.
8.11 The Service User has the right to access, modify, or request deletion of their personal data.
8.12 The Service User consents to receive an order confirmation at the email address provided.
9. LIABILITY
9.1 The Service Provider’s liability is limited to the product sale price.
9.2 The Service User shall use the online store in accordance with the law and good practices.
9.3 The Service User is responsible for all costs related to the devices, software, and communication systems needed to use the online store.
9.4 The Service User is fully liable for any damages resulting from improper or unlawful use of the online store.
10. DISPUTES
10.1 Disputes arising from these Terms of Use shall be resolved according to the laws of the Republic of Estonia. If an agreement cannot be reached, disputes will be settled in the Harju County Court.
11. TERMS OF USE
11.1 Reviewing the Terms of Use is mandatory for the Service User.
11.2 By checking the box “I agree to the Terms of Use” when placing an order, the Service User confirms that they have read, understood, and agree to the Terms of Use.
12. ORDER PLACEMENT
To order products, the customer must select a product, click “Add to cart,” enter the desired quantity, update the cart if needed, choose the delivery method, and click “Proceed to payment.” Payment can be made via bank links processed by Maksekeskus AS or by transfer to the online store owner’s SEB Bank account a/c 851010220237447222.
The agreement becomes effective upon receipt of the payment by the Service Provider.
